Helpful Information

UNLIMITED KILOMETERS
The rates quoted include UNLIMITED kilometers within the allocated area (see 'Area of Use').

DRIVER'S LICENCE
All drivers should hold a valid full driver's license (not provisional or learners). Australian, New Zealand, International and Overseas Licenses are acceptable. All licenses must be able to be read in English characters.

ADDITIONAL DRIVER's
A minimal charge will apply for each additional driver.

RATES
Prices may vary without notice due to availability or in peak seasons. However, once you have booked a car your price is fixed. A surcharge of $50.00 applies to cars hired or dropped off on Xmas Day and Good Friday. A surcharge of $30.00 applies to cars hired or dropped off on any Australian public holiday.

RENTAL DURATION
Due to other customer bookings we may not be able to accommodate all requests for extensions. In all cases we will attempt to assist you where possible. Call 1800 443 400 to request an extension or to advise of late returns. Please note late fees do apply. Late fee's apply of $10.00 per hour up to 3 hours and a full daily rate thereafter. A $75 penalty applies to vehicles not returned to the location on the specified date & time, without prior notification.

AREA OF USE
Vehicles in the A Small Manual class must remain within a 200km radius of Brisbane City.
All other vehicles must remain within a 250km radius of Brisbane City. Should vehicles not remain within the respective radius areas, all waivers will be void due to breach of contract. Please be aware that the following areas do fall within our authorised area of use -
to the north (Sunshine Coast and Maryborough)
to the south (Northern New South Wales including Byron Bay and Lismore)
and to the west (Toowoomba).
* Out of area hires are available on request so please talk to us about your requirements.

COLLISION DAMAGE WAIVER (CDW)
All hires include full comprehensive insurance. An insurance excess of $2,500.00 for hirers over 25 years and $3000.00 for hirers 21-24 years applies. A further insurance option of $12 per day may be paid to reduce the excess for hirers over 25 to $350 and 21-24 years to $650. Tyre & Windscreen insurance is available for a further $2 per day. A pre-authorisation of $1,000 is taken for those hirers who do wish to reduce the excess through the $12 per day CDW option. For hirers who reduce their excess, no pre-authorisation is required.

TYRE & WINDSCREEN PROTECTION (TWP)
This protection covers tyres, punctures, windscreen cracks and replacement screens (excluding People Movers), provided the vehicle is used within the terms of the contract. Please note; should you wish to carry out your own repairs, authorisation from Trans Tasman Car Hire is required for reimbursement.
This protection is available for an additional daily fee of $2 per day.

EARLY RETURNS
The term of hire shall be for the period of time described in the Agreement. No refund available if vehicle is returned before date shown on contract. (Exceptional circumstances will be considered by Trans Tasman Car Hire Management)

GOODS & SERVICES TAX
Goods and Services Tax (GST) is included in all prices quoted on this Website.

ROADSIDE ASSISTANCE
We provide a complimentary 24-hour vehicle breakdown service through RACQ. A toll free telephone number is provided in our "In car information guide". Please note that a call-out for driver error, i.e. keys locked in car or out of fuel, will incur a AU$65 service fee and any additional costs relating to driver error.

FUEL
Vehicles are supplied full of fuel. Please ensure you return the vehicle full of fuel to avoid re-fuelling costs. Trans Tasman offers a re-fuelling service at a rate of double the pump price at the Company's nominated fuel provider.
Pre-purchased fuel is available in which case the car can be returned with any fuel level. If you choose to pre-purchase fuel, there is no need to return the vehicle with a full tank. Please note there is no refund on any unused fuel.

TRAFFIC INFRINGEMENTS
Any traffic infringements incurred during your rental period will incur an additional administration fee.

STREET DIRECTORIES & MAPS
We provide, with compliments, a street directory covering Gold Coast, Brisbane and Sunshine Coast. Please return the street directory with the vehicle to avoid a replacement fee.

GPS NAVIGATION UNITS
GPS Navigation Units are available as an optional extra (minimum 3 day rental). Please note that loss or damage to GPS Unit will result in a $500.00 replacement fee being applied.

PAYMENT
For vehicle security, all hirers must have possession of a valid credit card. Unless you have a current credit card and driver's license we will be unable to hire you a vehicle! All major credit cards are accepted. A 5% bank surcharge applies to all Amex & Diners Cards. Upon confirmation of your booking, a 5% non-refundable deposit will be processed. A pre-authorisation of $1,000 is taken for those hirers who do not take the CDW. For hirers who reduce their excess, no pre-authorisation is required.

CANCELLATIONS
Cancellations made within 24 hours of commencement of hire period will incur a penalty fee of one day's rental. Cancellations where the vehicle collection point was Brisbane, Coolangatta or Maroochydore Airports, will be subject to applicable relocation charges.

BABY SEATS
Please note: If requested, we provide Baby & Booster Seats for rent. Although we supply all attachment items (such as straps & bolts), we DO NOT connect the seats as many of our customers prefer to ensure that their very precious passengers are safely secured. To that end, should you be arriving to a location, such as the Airport, where the vehicle may be left for your collection, then the items will be left on the back seat of the vehicle for you to secure.